30-day money back guarantee
30-day money back guarantee:
At Tribal Chimp we understand it is hard to trust a product that looks too good to be true. That's why we're proud to offer our 30-Day Money-Back Guarantee. If the product arrives in a defective/damaged condition or you are unhappy with the product, we will offer you a full refund.
We believe in keeping our customers happy!
30-Day Money-Back Guarantee
If your product arrives in a defective/damaged condition, you can choose between getting a replacement or a refund.
How to apply for a refund?
All refund applications are to be sent to firstname.lastname@example.org
- You must have purchased the product from our website no more than 30 days before contacting us.
- You must share your order number/proof of purchase with the refund application sent via email.
- If the product is damaged/defective condition, you must send us pictures of the product attached to your refund/replacement application sent via email.
- If you want a refund because you are unhappy with the product, you need to share your order number/proof of purchase with the refund application sent via email. Providing a reason is optional but we recommend adding the reason to the refund application so we can improve our products.
- Our support staff will share our warehouse address with you. Ship the products to the warehouse address. Return shipping cost is to be paid by the customer.
- Once our warehouse confirms they have received the return package, you will receive an email approving the refund application. If the products received by the warehouse are damaged/not in the original condition, your refund application will be rejected.
If your application does not meet the above return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
Once approved, we will refund you the purchase price (at the time of order), once the product has been returned to our warehouse.
If you have any questions regarding refunds, feel free to reach out to email@example.com.